Looking at people’s comments online, it’s clear that some PR agencies have got a bad reputation, but I believe that clients are often confused about what role they play in the PR process.
The most successful PR campaigns happen when there’s a good relationship between the PR and the client. There’s no point hiring a PR agency then wandering off…we need your involvement and your help to make this a success.
That means:
Approving text – We plan activity to ensure that we target the right journalists at the right time. We need text and press releases approved as soon as possible so that we can meet our deadlines and those of journalists. We appreciate that you are busy, after all, that’s why you’ve hired us, but ensure your agency gives you a deadline to respond by. A quick response will help us generate more coverage for you.
Telling us when you’re going away – if we issue a press release, there’s a chance that the press will want to interview you, so give us your holiday dates so that we can schedule activity around you
Responding to phone calls – generally, if the press are interested, they’ll want to speak to you soon, so if we’re chasing you, get back to us, so that we can get you the coverage
Not putting PR at the bottom of your to-do list – Sometimes, press activity needs to happen quickly, so for example, after an event or awards ceremony we need images and relevant information as soon as possible so that we can send out a post event release to the press. Events are time sensitive and only news for a short period of time, so send us all the information you have as soon as possible
Most PR agencies thrive on achieving great PR so work with your agency, don’t forget, we’re all on the same side!